Technological Literacy

I admire the extreme clarity that Warnock provides in his textbook but also in his online course examples. In regards to online courses I can see how providing students with clear directions and consistency is important for a students success. Also something that I have also noticed is how important technological literacy is... this is an important topic to discuss because not all students are fluent in google docs, blackboard, etc... or I would imagine that first year students might not be accustomed to certain programs. For example, I know some universities use Canvas rather than Blackboard and I have no idea how to use Canvas so I would need to learn an entire new program. It's important for teachers to create a space for new students to ask questions about formatting and allow some room for flexibility. I once had a teacher who would not accept google docs and would only accept Microsoft Word and it was a pain in the butt to learn an entire new system online because I have an apple computer and Word isn't part of the initial software. So my point is technological literacy is an important topic to consider when teaching online courses.